Privacy Policy

Effective Date: 01.01.2025

The Wellness Agency Ltd ("we," "us," or "our") is committed to protecting the privacy of our candidates, clients, and website users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with applicable laws and regulations.

1. Information We Collect

We may collect and process the following categories of personal information:

1.1 Candidates:

Personal identification details: name, address, phone number, email address.
Employment details: CVs, job history, qualifications, references, and salary expectations.
Work eligibility: right-to-work documentation, visas, and other legal documentation.
Preferences: desired job roles, availability, and location preferences.

1.2 Clients:

Contact information: name, job title, phone number, email address.
Company details: organization name, address, and hiring requirements.

1.3 Website Users:

Technical information: IP address, browser type, operating system, and browsing behaviour.
Information provided through website forms, such as inquiries or subscription details.

2. How We Use Your Information

We use the information collected for the following purposes:

To provide recruitment services, including matching candidates to client vacancies.
To communicate with candidates and clients regarding roles, applications, and services.
To maintain business relationships with clients and candidates.
To comply with legal and regulatory obligations.
To improve our website and recruitment processes.

3. Sharing Your Information

We may share your personal information in the following circumstances:

With clients, for the purpose of presenting candidates for job opportunities.
With service providers and partners who assist in our operations, such as IT support and background check services.
When required by law or to protect our legal rights.

We will never sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, or loss. However, no data transmission over the internet can be guaranteed as 100% secure.

5. Your Rights

Depending on your location, you may have the following rights:

The right to access, correct, or update your personal information.
The right to request the deletion of your personal information.
The right to restrict or object to the processing of your personal information.
The right to data portability.
The right to lodge a complaint with a data protection authority.

To exercise any of these rights, please contact us at info@thewellnessagency.co.uk.

6. Retention of Data

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Retention periods will vary depending on the type of data and our contractual or legal obligations.

7. Cookies and Website Tracking

Our website uses cookies to improve user experience and analyse website performance. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

The Wellness Agency Ltd
The Harpenden Collective

Harpenden Hall

Southdown Road
Harpenden
Hertfordshire
AL5 1TE

info@thewellnessagency.co.uk

03301181020